Apr 06, 2020 | AMS | 774 views
Questions related to COVID-19 & Ice refunds
At this time the RMHA Board of Directors has made the decision not to issue refunds for the unused portion of ice which was returned due to COVID-19. The financial implications to each family would amount to approx $29 for the 2 weeks of returned ice.
When the Board met in March this decision was made based on the logistics of managing these refunds and it was determined it was not financially feasible to process refund cheques or credit card refunds. The money we saved from the returned ice costs will instead go back into the association and help offset the costs of extra clinics that RMHA provided to our members but had not previously budgeted.
Our Board meets again (virtually) later in April and will address the topic particularly as it relates to our registration rates in the upcoming season.
As previously noted on our Registration page, the City is increasing ice fees next year and that in turn will require us to raise our registration rates to stay in line with their inflationary costs. What will be discussed is the economic impact this will have on our members and ways in which we can address those issues.
We appreciate your patience while we work through that discussion.